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Hilbert College Hiring IT Manager

June 8, 2015

JOB TITLE: Helpdesk Manager

REPORTS TO: Network Administrator

DEPARTMENT: Information Systems ______________________________________________________________________

Job Summary: The Helpdesk Manager is first-line IT support for end-users and oversees Helpdesk support operations. This includes supervising, scheduling and assignment of work for Helpdesk employees, responding to requests from students, faculty in support of the IT department, and the multiple forms of technology on campus. The Helpdesk Manager also assists IT with systems, network, and infrastructure projects as needed. Duties include but not limited to: assist with deployment of new desktop, laptop, and tablet computers; coordinate and assist with scrubbing, rebuilding, and return of lease equipment; coordinate and assist with deployment of Microsoft Office Professional on campus; security support; support all external devices on client PCs, including printers and cameras. Assist in maintenance of all aspects of physical network infrastructure.

• Good communication, customer service, analytical and troubleshooting skills.
• Demonstrate a proven understanding of PC and server operating systems
• Demonstrate a proven understanding of network technology and security.
• Proficiency in Microsoft Office including Excel, Word, PowerPoint, and Access.
• Ability to work around high voltage electrical panels, attics, crawl spaces, cramped and awkwardly configured workstations, and in poorly-lighted areas.
• Occasional to frequent lifting of heavy objects (30+ lbs.) including, but not limited to, feed cables and computing equipment may be required depending on project needs.
• Bachelor’s degree in Computer Security or related field.
• Two-years of experience in related position.

Interested candidates should submit a cover letter, resume and contact information for three professional references to:

Maura A. Flynn
Director of Human Resources

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