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Customer Service Position

Customer Service Representative

Pole Position Raceway 14 reviews – Buffalo, NY
$9.70 – $11.00 an hour – Part-time
Part-time Wages range from $9.70 – $11 /Hour and 15 – 28 Hours/Week

Join this exciting, growing company as a member of the CSR team in Pole Position Raceway, Buffalo, NY. This front desk cashier/customer service position is the first person to engage a customer upon their arrival or on the phone. Our CSR’s must enjoy working with people, be outgoing, friendly and provide a world class customer service experience. CSR’s job advancement can lead to Manager on Duty, Sales and Event Manager Roles.

Customer Service Representative’s job duties & responsibilities include but are not limited to:

  • Support customers by answering phone calls, greeting and assisting them in person
  • Assist customers in the self-registration process
  • Sell karting options including up-selling races & specials
  • Sales of memberships, arcade cards, snacks, apparel, parties, etc.
  • Take payment of cash, credit cards and coupons for specials, etc.
  • Scheduling and placement of customers into races, groups and teams
  • Open / close cash registers, reconcile register drawer at shift close,

    balance transactions

  • Prepare merchandise displays, Re-stock food and apparel and maintain


  • Set-up Retail parties and small group events and provide attentive

    customer service

  • Act as Event Coordinator for Birthday parties and other retail events
  • Develop Daily To-Do lists and accomplish tasks as time permits
  • Open and Close Shifts with attention to preparation and readiness for

    following shift

  • Keep facility in premier condition at all times completing all opening and

    closing duties

    Requirements: The Customer Service Representative’s job skills and specifications include:

  • Helpful, Friendly and Patient attitude and disposition with ability to SMILE at all times
  • Excellent interpersonal and communication skills and a great team player
  • Ability to accurately record information with strong attention to detail
  • Able to multi-task and problem solve
  • Able to work 15 to 28 hours per week including weekends and holidays
  • Make Pole Position Raceway the best experience for every racer that

    walks through our door

    Education and Qualifications:

  • High school diploma or G.E.D. from accredited institution
  • College attendance working towards a degree is preferable with flexible

    hours available

  • Patient, Presentable, Punctual and Responsible
  • Two years prior Retail experience mandatory

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