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Buffalo Bills Hiring Ticket Reps

Ticket Office Customer Service Rep – Part Time Buffalo Bills, LLC (Orchard Park, NY) POSITION SUMMARY

The Buffalo Bills are looking for a part-time customer service representative. This position is dedicated to the efficient servicing of all guests to the New Era Field Ticket Box Offices as well as ticket resolution areas within the stadium during all Buffalo Bills home games and ticketed events. Positions are paid on an hourly basis. This role requires shifts on weekends, evenings and holidays.

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PRIMARY RESPONSIBILITIES

Responsible for will call orders and selling available game/event day tickets.
Provide excellent front line customer service to guests with ticket questions and issues. Understand and adhere to Buffalo Bills employee policy and procedures.
Help with inquiries from all fans and ticket holders.

Assist with crowd control inside and outside the ticket office.
Provide excellent customer service to guests with questions in relation to New Era Field.

REQUIREMENTS

Education/Experience

  • Bachelor’s degree preferred, High School diploma or GED.
  • Computerized ticketing experience preferred, specifically Ticketmaster operating system.
  • Past experience in customer service and ticket sales preferred.

    Knowledge, Skills, and Abilities necessary to perform essential functions

Must be available to work all Buffalo Bills home games at New Era Field and a variety of shifts including days, evenings, weekends, and holidays.
Ability to work as a member of a team.
Strong computer skills and knowledge of Ticketmaster Host and/or Archtics preferred.

• •

  • Ability to communicate effectively with focus of delivering exceptional customer service.
  • Ability to perform in a fast-paced environment.
  • Problem solving skills.
  • Punctuality and reliability.
  • Cash handling experience.

THE BUFFALO BILLS ARE AN EQUAL OPPORTUNITY EMPLOYER

QUALIFIED CANDIDATES MAY APPLY BY SUBMITTING A RESUME TO:

Careers@bills.nfl.net

Please Include Game Day Customer Service Rep in the subject line

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