Operations Manager Sought

Sahlen Sports Park, Full Time Operations Manager

Sahlen Sports Park, LLC – Elma, NY Full-time, Part-time
Business: Indoor Sports Facility
Job Title: Operations Manager
Reports To: Director of Operations
Hours Per Week: Full Time: 40 hours/week Operations:

• Responsible for the delivery of all services provided at the facility
• Ensure areas of responsibility run productively and efficiently, always

  attempting to minimize downtime

• Prepare equipment prior to the days events
• Directly supervise, monitor and follow up on scheduled work with all part

  time employees in area of responsibility (AOR)

• Ensure rentals, leagues and all programs are running on time and in an

  efficient manner during business hours

• Customer Service; answer phones, assist guests with customer service

  needs including team/player registration and payment

• Provide a safe environment for all customers, guests and employees
• Maintain proper sanitation standards that meet federal and state

  regulations

• Present the facility to the public with exceptional cleanliness and in an

  organized, well maintained fashion at all times

• Open/Close Facility:
• Ensure the proper use and care of equipment in facility
• Ensure the safety of the building from fire, flood and other hazards
• Ensure the safety of the customers; discipline when necessary
• Maintain the efficiency and good working conditions of the facilities
• Close the facility to ensure proper security
• Verify SOPs are completed and signed off before closing the facility
• Participate in Field setup, preparation/breakdown, including balls,

  equipment, referee bag

• First Response employee; AED, First Aid, CPR
• Assist with any WNY Flash work when directed which may take priority

  over other regular or scheduled duties

• Assist in all other areas when needed

Administration:

• Assist in creating schedules for tournaments, leagues and rentals to maximize revenue and customer satisfaction
• Post schedules, score updates and any other facility information online
• Customer Service; answer phones, assist guests with customer service

  needs including team/player registration and payment

• Schedule all full time and part time employees working at the facility to

  ensure proper coverage in all areas

• Grow customer database; renew returning/annual customers

  Skills and Attributes:

  • Highly and self motivated with a desire to be successful
  • Excellent verbal communication skills
  • Ability to organize and prioritize tasks
  • Positive attitude and great work ethic
  • Ability to work well within a team environment
  • Flexibility to work weekends and nights
  • Assist in all areas when needed

    Job Type: Full-time