Sahlen Sports Park, Full Time Operations Manager
Sahlen Sports Park, LLC – Elma, NY Full-time, Part-time
Business: Indoor Sports Facility
Job Title: Operations Manager
Reports To: Director of Operations
Hours Per Week: Full Time: 40 hours/week Operations:
- Responsible for the delivery of all services provided at the facility
- Ensure areas of responsibility run productively and efficiently, always
attempting to minimize downtime
- Prepare equipment prior to the days events
- Directly supervise, monitor and follow up on scheduled work with all part
time employees in area of responsibility (AOR)
- Ensure rentals, leagues and all programs are running on time and in an
efficient manner during business hours
- Customer Service; answer phones, assist guests with customer service
needs including team/player registration and payment
- Provide a safe environment for all customers, guests and employees
- Maintain proper sanitation standards that meet federal and state
regulations
- Present the facility to the public with exceptional cleanliness and in an
organized, well maintained fashion at all times
- Open/Close Facility:
- Ensure the proper use and care of equipment in facility
- Ensure the safety of the building from fire, flood and other hazards
- Ensure the safety of the customers; discipline when necessary
- Maintain the efficiency and good working conditions of the facilities
- Close the facility to ensure proper security
- Verify SOPs are completed and signed off before closing the facility
- Participate in Field setup, preparation/breakdown, including balls,
equipment, referee bag
- First Response employee; AED, First Aid, CPR
- Assist with any WNY Flash work when directed which may take priority
over other regular or scheduled duties
• Assist in all other areas when needed
Administration:
- Assist in creating schedules for tournaments, leagues and rentals to maximize revenue and customer satisfaction
- Post schedules, score updates and any other facility information online
- Customer Service; answer phones, assist guests with customer service
needs including team/player registration and payment
- Schedule all full time and part time employees working at the facility to
ensure proper coverage in all areas
- Grow customer database; renew returning/annual customers
Skills and Attributes:
- Highly and self motivated with a desire to be successful
- Excellent verbal communication skills
- Ability to organize and prioritize tasks
- Positive attitude and great work ethic
- Ability to work well within a team environment
- Flexibility to work weekends and nights
- Assist in all areas when needed
Job Type: Full-time
Leave a Reply