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Operations Manager Sought

Sahlen Sports Park, Full Time Operations Manager

Sahlen Sports Park, LLC – Elma, NY Full-time, Part-time
Business: Indoor Sports Facility
Job Title: Operations Manager
Reports To: Director of Operations
Hours Per Week: Full Time: 40 hours/week Operations:

  • Responsible for the delivery of all services provided at the facility
  • Ensure areas of responsibility run productively and efficiently, always

    attempting to minimize downtime

  • Prepare equipment prior to the days events
  • Directly supervise, monitor and follow up on scheduled work with all part

    time employees in area of responsibility (AOR)

  • Ensure rentals, leagues and all programs are running on time and in an

    efficient manner during business hours

  • Customer Service; answer phones, assist guests with customer service

    needs including team/player registration and payment

  • Provide a safe environment for all customers, guests and employees
  • Maintain proper sanitation standards that meet federal and state


  • Present the facility to the public with exceptional cleanliness and in an

    organized, well maintained fashion at all times

  • Open/Close Facility:
  • Ensure the proper use and care of equipment in facility
  • Ensure the safety of the building from fire, flood and other hazards
  • Ensure the safety of the customers; discipline when necessary
  • Maintain the efficiency and good working conditions of the facilities
  • Close the facility to ensure proper security
  • Verify SOPs are completed and signed off before closing the facility
  • Participate in Field setup, preparation/breakdown, including balls,

    equipment, referee bag

  • First Response employee; AED, First Aid, CPR
  • Assist with any WNY Flash work when directed which may take priority

    over other regular or scheduled duties

• Assist in all other areas when needed


  • Assist in creating schedules for tournaments, leagues and rentals to maximize revenue and customer satisfaction
  • Post schedules, score updates and any other facility information online
  • Customer Service; answer phones, assist guests with customer service

    needs including team/player registration and payment

  • Schedule all full time and part time employees working at the facility to

    ensure proper coverage in all areas

  • Grow customer database; renew returning/annual customers

    Skills and Attributes:

    • Highly and self motivated with a desire to be successful
    • Excellent verbal communication skills
    • Ability to organize and prioritize tasks
    • Positive attitude and great work ethic
    • Ability to work well within a team environment
    • Flexibility to work weekends and nights
    • Assist in all areas when needed

      Job Type: Full-time

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